.page-contact {
  --season: var(--autumn);
  --season-accent: var(--autumn-accent);
  --contact-soft: #FBF9F6;
  background: var(--frost);
  color: var(--body);
  font-family: var(--font-sans);
  overflow-x: hidden;
}

.page-contact .sk-breadcrumb {
  padding: 22px 0 4px;
}

/* ---------- 开篇 ---------- */
.page-contact .contact-intro {
  padding: 22px 0 56px;
  background-image: radial-gradient(130% 90% at 0% 0%, rgba(196, 86, 43, 0.1) 0%, rgba(196, 86, 43, 0) 62%);
}

.page-contact .contact-intro__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 30px;
  align-items: start;
}

.page-contact .contact-intro__lead h1 {
  margin: 14px 0 18px;
  font-family: var(--font-serif);
  font-weight: 700;
  font-size: clamp(29px, 7.2vw, 52px);
  line-height: 1.24;
  letter-spacing: -0.01em;
  color: var(--winter);
}

.page-contact .contact-intro__lead h1::before {
  content: "";
  display: block;
  width: 62px;
  height: 6px;
  margin-bottom: 18px;
  background: linear-gradient(90deg, var(--autumn) 0 50%, var(--autumn-accent) 50% 100%);
}

.page-contact .contact-intro__lead .sk-lede {
  max-width: 36em;
  margin: 0;
  font-size: 17px;
  line-height: 1.8;
}

.page-contact .contact-intro__facts {
  margin: 28px 0 0;
  padding: 0;
  list-style: none;
  border-top: 1px solid var(--rule);
}

.page-contact .contact-intro__facts li {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 4px 16px;
  padding: 12px 0;
  border-bottom: 1px solid var(--rule);
  font-size: 15px;
}

.page-contact .contact-intro__facts .sk-mono {
  flex: 0 0 auto;
  min-width: 5.5em;
  font-size: 18px;
  font-weight: 600;
  color: var(--autumn);
  letter-spacing: 0.02em;
}

.page-contact .contact-intro__card {
  padding: 24px 22px 20px;
  border-left: 4px solid var(--autumn);
}

.page-contact .contact-intro__line {
  margin: 12px 0 0;
  font-size: 15px;
  line-height: 1.6;
  color: var(--winter);
  word-break: break-word;
}

.page-contact .contact-intro__line .sk-mono {
  font-size: 15px;
  letter-spacing: 0.01em;
}

.page-contact .contact-intro__line--sub {
  color: var(--muted);
  font-size: 14px;
}

.page-contact .contact-intro__card .sk-note {
  margin: 18px 0 0;
  padding-top: 16px;
  border-top: 1px dashed var(--rule);
}

/* ---------- 反馈分类 ---------- */
.page-contact .contact-type-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 18px;
  margin-top: 34px;
}

.page-contact .contact-type {
  position: relative;
  padding: 26px 22px 22px;
  border-top: 4px solid var(--season);
  transition: transform 0.18s ease, box-shadow 0.18s ease;
}

.page-contact .contact-type__num {
  display: block;
  font-size: 13px;
  letter-spacing: 0.16em;
  color: var(--autumn);
  margin-bottom: 10px;
}

.page-contact .contact-type .sk-card__title {
  margin: 0 0 10px;
  font-family: var(--font-serif);
  font-size: 22px;
  color: var(--winter);
}

.page-contact .contact-type .sk-card__body {
  margin: 0 0 16px;
  font-size: 15px;
  line-height: 1.75;
}

.page-contact .contact-type__list {
  margin: 0;
  padding: 14px 0 0;
  list-style: none;
  border-top: 1px solid var(--rule);
  font-size: 14px;
  color: var(--muted);
}

.page-contact .contact-type__list li {
  position: relative;
  padding-left: 16px;
  line-height: 1.9;
}

.page-contact .contact-type__list li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.82em;
  width: 6px;
  height: 6px;
  background: var(--autumn-accent);
}

.page-contact .contact-type:hover {
  transform: translateY(-3px);
  box-shadow: 0 10px 24px rgba(30, 42, 68, 0.08);
}

/* ---------- 工单进度 ---------- */
.page-contact .contact-progress {
  background: linear-gradient(180deg, var(--contact-soft) 0%, var(--frost) 100%);
}

.page-contact .contact-progress__figure {
  margin: 34px 0 40px;
}

.page-contact .contact-progress__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 34px;
}

.page-contact .contact-timeline {
  margin: 0;
  padding: 4px 0 0 34px;
  list-style: none;
  border-left: 2px solid var(--rule);
}

.page-contact .contact-step {
  position: relative;
  padding-bottom: 30px;
}

.page-contact .contact-step:last-child {
  padding-bottom: 0;
}

.page-contact .contact-step__num {
  position: absolute;
  left: -48px;
  top: -3px;
  width: 28px;
  height: 28px;
  display: grid;
  place-items: center;
  background: var(--paper);
  border: 2px solid var(--autumn);
  border-radius: 50%;
  font-size: 11px;
  font-weight: 600;
  color: var(--autumn);
}

.page-contact .contact-step__title {
  margin: 0 0 8px;
  font-family: var(--font-serif);
  font-size: 20px;
  color: var(--winter);
}

.page-contact .contact-step p {
  margin: 0;
  font-size: 15px;
  line-height: 1.8;
  max-width: 40em;
}

.page-contact .contact-rail {
  padding: 22px 20px;
  background: var(--paper);
  border: 1px solid var(--rule);
  border-top: 4px solid var(--winter);
}

.page-contact .contact-rail__list {
  margin: 16px 0 0;
  padding: 0;
  list-style: none;
}

.page-contact .contact-rail .sk-rail__item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 11px 0;
  font-size: 14px;
  color: var(--muted);
  border-bottom: 1px dashed var(--rule);
}

.page-contact .contact-rail .sk-rail__item:last-child {
  border-bottom: 0;
}

.page-contact .contact-rail .sk-rail__dot {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  border: 2px solid var(--rule);
  background: transparent;
  flex: 0 0 auto;
}

.page-contact .contact-rail .sk-rail__item[data-active="true"] {
  color: var(--winter);
  font-weight: 600;
}

.page-contact .contact-rail .sk-rail__item[data-active="true"] .sk-rail__dot {
  border-color: var(--autumn);
  background: var(--autumn);
}

.page-contact .contact-rail .sk-note {
  margin: 16px 0 0;
  padding-top: 14px;
  border-top: 1px solid var(--rule);
  font-size: 13px;
  line-height: 1.75;
}

.page-contact .contact-rail .sk-note a {
  color: var(--summer);
}

/* ---------- 客服通道 ---------- */
.page-contact .contact-channels__grid {
  margin-top: 34px;
  align-items: start;
}

.page-contact .contact-channel-list {
  margin: 0;
}

.page-contact .contact-channel {
  padding: 18px 0;
  border-bottom: 1px solid var(--rule);
}

.page-contact .contact-channel:first-child {
  padding-top: 0;
}

.page-contact .contact-channel__name {
  display: inline-block;
  padding: 2px 10px;
  background: var(--contact-soft);
  border: 1px solid var(--rule);
  font-size: 13px;
  letter-spacing: 0.06em;
  color: var(--winter);
}

.page-contact .contact-channel__value {
  margin: 12px 0 0;
  font-size: 17px;
  line-height: 1.6;
  color: var(--winter);
  font-weight: 600;
  word-break: break-word;
}

.page-contact .contact-channel__note {
  margin: 8px 0 0;
  font-size: 14px;
  line-height: 1.75;
  color: var(--muted);
}

.page-contact .contact-channels__figure {
  margin: 30px 0 0;
}

/* ---------- 提交前准备 ---------- */
.page-contact .contact-prepare {
  background: var(--contact-soft);
}

.page-contact .contact-prepare__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0;
  margin: 34px 0 0;
  padding: 0;
  list-style: none;
  border-top: 1px solid var(--rule);
}

.page-contact .contact-prepare__item {
  padding: 20px 0 20px 42px;
  border-bottom: 1px solid var(--rule);
  position: relative;
}

.page-contact .contact-prepare__num {
  position: absolute;
  left: 0;
  top: 22px;
  width: 26px;
  height: 26px;
  display: grid;
  place-items: center;
  font-size: 12px;
  color: var(--winter);
  border: 1px solid var(--rule);
  background: var(--paper);
}

.page-contact .contact-prepare__item h3 {
  margin: 0 0 6px;
  font-family: var(--font-serif);
  font-size: 18px;
  color: var(--winter);
}

.page-contact .contact-prepare__item p {
  margin: 0;
  font-size: 14px;
  line-height: 1.75;
  color: var(--muted);
  max-width: 34em;
}

/* ---------- 处理时长 ---------- */
.page-contact .contact-duration__list {
  margin: 32px 0 0;
  padding: 0;
  list-style: none;
  border-top: 2px solid var(--winter);
}

.page-contact .contact-duration__row {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 6px 26px;
  padding: 16px 0;
  border-bottom: 1px solid var(--rule);
}

.page-contact .contact-duration__name {
  flex: 1 1 200px;
  font-size: 16px;
  font-weight: 600;
  color: var(--winter);
}

.page-contact .contact-duration__stat {
  flex: 0 1 auto;
  font-size: 14px;
  color: var(--muted);
}

.page-contact .contact-duration__stat .sk-mono {
  font-size: 17px;
  font-weight: 600;
  color: var(--autumn);
}

.page-contact .contact-duration__foot {
  margin: 26px 0 0;
  font-size: 14px;
  line-height: 1.85;
  color: var(--muted);
}

.page-contact .contact-duration__foot a {
  color: var(--summer);
}

/* ---------- 交互与动效 ---------- */
.page-contact [data-reveal] {
  opacity: 0;
  transform: translateY(14px);
  transition: opacity 0.45s ease, transform 0.45s ease;
}

.page-contact [data-reveal].is-visible {
  opacity: 1;
  transform: none;
}

@media (prefers-reduced-motion: reduce) {
  .page-contact [data-reveal],
  .page-contact .contact-type {
    opacity: 1;
    transform: none;
    transition: none;
  }
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-contact .contact-type-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-contact .contact-prepare__grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    column-gap: 32px;
  }

  .page-contact .contact-prepare__item {
    border-bottom: 1px solid var(--rule);
  }
}

@media (min-width: 900px) {
  .page-contact .contact-intro__grid {
    grid-template-columns: minmax(0, 1.55fr) minmax(260px, 0.85fr);
    gap: 56px;
  }

  .page-contact .contact-progress__grid {
    grid-template-columns: minmax(0, 1.6fr) minmax(240px, 0.8fr);
    gap: 52px;
  }

  .page-contact .contact-rail {
    position: sticky;
    top: 96px;
  }

  .page-contact .contact-channels__grid {
    grid-template-columns: minmax(0, 1fr) minmax(0, 0.85fr);
    gap: 48px;
    align-items: center;
  }

  .page-contact .contact-channels__figure {
    margin: 0;
  }

  .page-contact .contact-prepare__grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}